Thursday, 3 May 2012

Engagement in what?

Writing for The Guardian, this article by Ivan Robertson discusses the importance of employee engagement in difficult economic times. It's the second half of the article that really got my attention, in which he talks about calibrating engagement strategy to achieve particular results.

So many people talk about employee engagement as an end in itself. Thinking of it in that way has some value (better than not doing it), but it is simplistic and vague. Just like PR, if you 'do employee engagement' for its own sake, you'll be lucky to see much ROI.

Employe engagement becomes really powerful when it is used like any other communications practice, to achieve strategic organisational goals.  As Ivan points out (in more academic terms than I) the practice of engagement has a lot of levers it can pull on and an experienced strategist knows which areas to work on to achieve a particular result.

What this means (apart from being generally good news) is that a company should be reviewing its engagement strategy as often as it reviews its strategic goals. In the article Ivan gives the example of 'getting people to support and help each other' as something engagement can help to achieve. But even if the goal is the rather colder 'increase operating margin by 5%', the engagement practitioner has some levers they can pull to make it happen.

My number one piece of advice for anyone about to embark on some employee engagement work and wanting to get the most out of it, is to ask, 'Engagement in what?'.

Thursday, 12 April 2012

You say tomato, I say tomato

Just read this great post on HBR about the challenges of running a multi-cultural team; particularly when combining people used to an eastern culture with people used to a western culture.

I have to say I think it's always harder than it looks for people from different cultures to work together. The biggest mistake is presuming that, just because you're all working in the same language, you're all understanding each other. This is the case even when that language is native for everyone.

People migrating between the UK and the US can face some real obstacles in settling in, as they struggle to make themselves understood. You are more likely to forgive someone seeming awkward or difficult if you perceive that there is a 'language barrier', but if everyone has the same first language then no allowances are made for cultural misunderstanding. Error!

There are some good tips from Andy Molinsky here. From my own experience of helping people to adapt in a new working culture I would add:

1. Apply the benefit of the doubt. Always consider whether it's possible that the behaviour you have noticed (and aren't happy with) is a product of a different cultural outlook.

2. Take the time to get to know someone. If they're not already used to the working culture of the country you're in, chances are they've just made a big move. Take the time to find out about their life outside the office a bit.

3. Be open. If someone is coming off a little arrogant / quiet / bullish find a constructive way to tell them that's how it seems and see if there's a way you can help. It won't fix itself!

4. Consider some training. There are tools to help people flourish as they move from one working culture to another; getting the best out of both.